SHIPPING

All orders below $70 will be shipped at a flat rate of $10. Orders above $70 will be shipped free of charge!

All packages are shipped within 48 hours from the time of receiving the order. Delivery may take 2-7 days in transit. The ETA is calculated from the time the parcel leaves the originating city

Kindly use an address where someone is available to collect the parcel during business hours, Monday through Friday. Otherwise the recipient is responsible for collecting the parcel from the location left at by the courier company

Returned parcels due to incorrect address and being unclaimed, will be shipped out again at the cost of the customer. KGlam Vanity will not be responsible for the additional shipping costs

KGlam Vanity will not be responsible for packages that are lost or stolen, unless lost or stolen during transit. Parcels with the status of being Delivered or Completed will be deemed as delivered

RETURNS/EXCHANGE

Due to the nature of our products, we do not offer exchange/refund/return on orders once shipped, unless they were damaged during transit.

We strive our best to provide quality products to our customers by checking them before dispatching and making sure they are in perfect condition. However if you receive damaged products contact us at sana@kglamvanity.com.au within 48 hours of receiving your parcel along with the photos of the damaged product(s).

If and when approved, a return of your package will be arranged for. Once the parcel is received by us, a credit will be automatically applied.

If you don’t receive your refund, kindly contact your credit card company. It may take a few days before your refund shows up. Next contact your bank. If you have done all the above steps, then kindly contact us at sana@kglamvanity.com.au

Shipping charges can not be refunded

For change of mind returns on items that are unused, unopened and in their original condition, a return request can be made within 7 days of receiving the delivery.

OTHER POLICIES

Please do a patch test before using any of the products. KGlam Vanity will not be liable for any reactions/outbreak that the products may cause.

Any dispute or claim relating in any way to your visit to KGlam Vanity or to products or services sold or distributed by KGlam Vanity or through kglamvanity.com.au will be resolved by binding arbitration, rather than in court.

Happy Shopping 🙂